Frequently Asked Questions

Q:Can I pay over the phone instead of online?
A: Unfortunately, in order to reduce costs, we are handling all credit card processing online.
Q: What if I don't have a PayPal account?
A: During check-out, you'll be re-directed to PayPal's processing site, where you can use either your  credit card or your PayPal account to check out.  PayPal is completely secure and if you plan to shop online frequently, obtaining a PayPal account makes sense, as it protects your personal and credit information much better than a secured online check-out alone. Visit www.paypal.com for complete information. Of course, you can simply use your credit card when you check out, without setting up a PayPal account, if you prefer.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: We are happy to provide our customers with FREE Domestic Priority Mail Shipping on any order over $49.00. Below that amou7nt, shipping will cost a flat rate of $4.95 for the same service. We also offer overnight options, and international shipping as well. You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: How about Customs/Duties Costs?
A: International customers are responsible for any added duties costs added by the customs agency of their home country.
Q: How about Sales Tax?
A: Domestic customers who are accepting their shipment in New York State only will be charged sales tax at the current rate in Suffolk County, NY.

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